Job description

Monitor daily charging, billing, and recurring billing processes.
Track charging success/failure rates and overall transaction performance.
Analyze failed, pending, and rejected transactions to identify issues.
Monitor TPS and transaction traffic across different merchant IDs.
Investigate charging, payment gateway, API, and connectivity-related issues.
Analyze application, charging, and transaction logs for troubleshooting.
Perform SQL queries to validate subscriber and transaction data.
Monitor scheduled charging jobs and identify processing failures.
Identify revenue leakages, discrepancies, and charging-related issues.
Prepare daily charging, transaction, and revenue reports.
Coordinate with technical teams and payment gateway vendors for issue resolution.
Escalate critical production issues and follow up until resolution.
Monitor charging systems and related services to ensure smooth operations.
Maintain proper documentation of incidents, issues, and resolutions.

Requirements

1–2 years of relevant experience in charging, billing, transaction monitoring, or a related technical role.
Good knowledge of SQL/MySQL.
Basic knowledge of Linux.
Understanding of APIs and HTTP/HTTPS protocols.
Knowledge of telecom charging and billing systems.
Experience in log analysis and technical troubleshooting.
Basic understanding of networking concepts.
Familiarity with monitoring tools such as Nagios, Grafana, or similar platforms.
Strong analytical and problem-solving skills.
Ability to coordinate effectively with technical teams and external vendors.