Data Center & Solutions Delivery Manager

Job description

• Lead customer onboarding, implementation, and migration projects into Data Center facilities.
• Own delivery of Rack as a Service (RaaS), Colocation, Hosting, and Data Center infrastructure solutions.
• Develop migration strategies, implementation plans, project schedules, and risk mitigation frameworks.
• Ensure successful deployment and migration of customer workloads with minimal business disruption.
• Coordinate infrastructure readiness, including rack space, power, cooling, cabling, cross-connects, MMR requirements, and connectivity provisioning.
• Support capacity planning, high-density rack deployments, CFD assessments, and POD readiness activities.
• Lead implementation and delivery of Enterprise Connectivity Services & Solutions, including Internet, DIA, MPLS VPN, Layer-2 Ethernet/Switching-based, QinQ, SD-WAN, Cloud Connectivity, Managed WAN, and Data Center Interconnect solutions.
• Coordinate with Planning, Engineering, Operations, and Infrastructure teams to ensure timely and quality service delivery.
• Lead and manage Delivery Engineers and associated delivery resources, ensuring achievement of performance objectives and development goals.
• Drive resource planning, workload management, capability development, and a high-performance delivery culture.
• Own project governance, delivery reviews, risk management, and escalation handling.
• Act as the primary delivery focal point for strategic and enterprise customers.
Conduct customer reviews, governance meetings, executive updates, and stakeholder engagement sessions.
• Ensure compliance with operational procedures, change management processes, quality standards, and service level commitments.
• Review and approve implementation plans, migration runbooks, MOPs, SOWs, acceptance documentation, and project closure reports.
• Support Sales and Presales teams through customer engagements, site surveys, workload assessments, solution validation, and implementation planning.
• Review BOQs, delivery timelines, resource requirements, and implementation feasibility to support business growth and customer retention.
• Support customer retention and business growth initiatives through successful service delivery.

Requirements

• Bring 7-10 years of experience in Data Center Delivery, Enterprise Connectivity Delivery, Infrastructure Projects, or Managed Services, with 3+ years' experience leading technical teams and delivery organizations.
• Hold a Bachelor's degree in Telecommunications, Computer Engineering, Electrical Engineering, Computer Science, or a related discipline.
• Have a strong understanding of Data Center infrastructure, rack deployments, power systems, cooling, cabling, redundancy models, and colocation environments.
• Have strong working knowledge of Internet, MPLS VPN, Layer-2/Switching, Routing Protocols, QinQ, SD-WAN, Cloud Connectivity, and Managed WAN services.
• Have experience managing enterprise customer migrations, onboarding projects, and infrastructure deployments.
• Have experience delivering Data Center, Colocation, Cloud Connectivity, and WAN solutions for enterprise customers.
• Have experience conducting technical assessments, migration readiness reviews, and service implementation planning.
• Bring strong leadership, stakeholder management, negotiation, and customer engagement skills.
• Can manage multiple teams, priorities, customer deliverables, risks, and escalations simultaneously.
• Bring strong project management, planning, budgeting, reporting, and governance skills.
• Can develop delivery strategies and drive continuous service improvements.
• Hold relevant certifications including PMP, Prince2, ITIL, DCCA, Cisco, Huawei, Fortinet, or equivalent - an added advantage.